I received my activation code but my card has not arrived yet, what's going on?

If you received the activation code for your debit card but still don't have the card in hand, don't worry, we'll clarify what may be happening.

When your debit card is in the mail and on its way to you, we automatically send out the notification with the activation code. So if you still don't have your card in hand, it is most likely still on its way.

We ask that you please give us 6-8 weeks to deliver your debit card. If it has been more than 6-8 weeks since we notified you that the card is on its way, please call the organization that you applied with. Thank you for your patience!

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